Q. What is The Shareholder Partnership (TSP)?
A. The Shareholder Partnership is a stakeholder communications consultancy. Our unclaimed assets division helps large companies return unclaimed assets to their lost/inactive shareholders, customers or employees. We have offices in the UK, South Africa and USA. Please view our client list and services for more information on who we work for and what else we do.
Q. Why have you contacted me?
A. We have contacted you because a company has appointed us to trace individuals who have not yet received money or shares in order to help them obtain their unclaimed assets.
Q. Is there a catch?
A. There are no catches. TSP provides a useful and legal service for our clients who want to return unclaimed assets. Typically, these remain unclaimed because:
informed the company or its Registrar
Q. Will it cost me anything to reclaim my assets?
A. This depends on the specific program. In some instances, TSP make a service charge to claimants for arranging the return of their assets. This charge covers all of our services, which include:
Q. How did you get my name and address and how can I be sure you are really working on behalf of an organisation in which I have unclaimed assets?
A. Information relating to the unclaimed assets we are trying to return is not in the public domain, so any information we have about you has been provided by our client company. Our confidential helpline can provide you with further assurances if needed.
Q. Why should I pay you to return what is rightfully mine?
A. We incur direct costs in tracing and contacting claimants. Yes, we charge for our services, but we simplify and speed up what can be an unfamiliar and complicated process. In most cases, we receive no payments from the client companies for providing these services.
Q. When will I receive my money?
A. Once we have received a correctly completed Claim Form, we aim to issue the payment cheque within six to eight weeeks. If there are any problems relating to your claim or Claim Form, we will contact you. It is very important that you make sure your Claim Form is completed correctly and signed; and that the originals or certified copies of any requested documentation are attached; before you return it to us. Please make sure you also provide us with a day time contact telephone number so that we can contact you if there are any queries relating to your claim.
Q. I have received a letter from TSP addressed to a claimant who no longer lives at this address. What should I do?
A.If you can provide a forwarding address for the claimant, please advise us so that we can write to them again and ask you to destroy the letter you received. If you have no address for them, do you know the name of the estate agency that managed the sale/purchase of the property as we may be able to contact them via the appointed agents. Any help you can provide is very much appreciated.
Q. The claimant referred to in your letter has died, but there is no Probate, Letter fo Executorship, Letter of Administration or Letter of Confirmation because their estate was not large enough. What should I do?
A. We will need to deal with this claim using the Small Estates procedure. If you call the helpline and confirm your name and address, we will write to you in the next few days to explain how this works.
Q. If I donate money to Charity, how much will actually reach the charity?
A. All of the money you donate will be paid to the clients chosen Charity.
Q. I would like more help in understanding the letter and Claim Form you have sent me. What should I do?
A. Just call our confidential helpline number and we will talk you through the whole process.
Q. I do not have any bills or bank statements addressed to my previous residence. What should I do?
A. An official letter from your bank, building society or doctor, confirming your current and previous addresses will generally provide sufficient evidence to verify your claim. Our confidential helpline number will give you further advice if needed.