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"Our contact centre staff are trained to be mindful of your reputation at all times, particularly when in direct communication with your customers. At the same time, they understand our guiding principle is to put the 'Stakeholder First™'".
No matter how complex your requirements, The Shareholder Partnership can handle all types of Corporate Actions and inbound and outbound campaigns using phone calls, faxes, mail and e-mail.
Why do you need a contact centre staffed by specialists?
Complex corporate actions such as divestments, mergers and acquisitions need to be communicated intelligently to stakeholders. This is beyond the capabilities of most contact centre operators, who lack the necessary skills and experience. In addition, it is critical to comply with the various laws and codes that govern data protection and investor relations.*
At The Shareholder Partnership (TSP) we appreciate that, if you intend to use an outsourced contact centre, you will have concerns about the quality of service such a facility can provide.
This is why our staff are trained to be mindful of your reputation at all times, particularly when in direct communication with your customers. At the same time, they understand our guiding principle is to put the "Stakeholder First™". This means ensuring stakeholders can be confident of our independence, as well as our courtesy, respect and complete confidentiality.
Why is TSP better equipped than its rivals?
TSP has an international network of contact centres in the UK, North America and South Africa. These are highly scalable facilities, with a total standing staff of over 1,000 agents (many multilingual), unrivalled for their customer-service expertise and financial knowledge. Each is equipped with network-based call-handling, interactive voice response and voice-recording facilities. Each centre also offers website integration and print fulfilment services.
Together, the team can handle any combination of bespoke communications programmes, whether they concern complex financial transactions or day-to-day service enquiries. Furthermore, it has a low staff turnover compared with other contact centre operations, which guarantees a greater level of consistency than you will find elsewhere.
* We have thorough data security standards and legal training programmes to ensure agents are aware of their responsibilities. We are also fully regulated by the relevant authorities in all our markets.
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