"I have just realised that I haven't written to thank you for your prompt response to my last letter. We are all too quick to complain when things go wrong but take it for granted when everything goes smoothly. In spite of your suggestion that I may have to wait 10 days or more for my payment, it arrived within the week. Once again thanks for your speedy response."
LB Walker from Glos

"It is remarkably kind and persistent of you to have traced me and I am both grateful that you did and impressed at your assiduity."
JCJ Thyme from Pembs

"Many thanks for being so helpful. I enclose a little something as a sign of my appreciation for what you have done for me."
C W Kingwell from Surrey

"Very many thanks for your attention, promptness and courtesy at all times."
T Lee from Essex

"I would also like to thank you for your kindness during these enquiries. Your staff have been very professional and considerate."
JS Clarke from Derby

"Thank you for locating the shares for me"
B Kiesk from Devon

"I wish to put in writing how wonderful your staff were in dealing with my numerous phone calls. I am a legend. They were always so kind, considerate and helpful and assisted me wherever they could."
D Segal from Cape Town

"Thank you for taking the time to come out and see me. I appreciate all your assistance with my claim."
G S Andrews from Sandton